| Skill | JD | Total
Experience | Relevant
Experience | Job location |
| HP Unix Administrator | 4+ years of HP UX System Administration, Good hands on
MC Service guard and Superdoom | 8 years | 6 years | Bangalore |
| Solaris Administrator | Solaris Systems Administration with
Veritas Volumn Manager and Clusters….Currently should be
supporting L3 and above level of administration. Candidate
should not be into Technical Support/Desktop Support or
Customer Support role. | 8 years | 8 years | Bangalore, Hyderabad |
| Linux Administrator | Linux Systems Administration with
APACHE/Samba Servers, Linux/Redhat/Veritas clustering
Mandatory.Currently should be supporting L3 and above level of
administration. Candidate should not be into Technical
Support/Desktop Support or Customer Support role. | 8 years | 6 years | Bangalore, Hyderabad |
| AIX Administrator | 4+ years of AIX System Administration, Hands on experience in HACMP
VIO Server exp.. LPAR and DPAR | 8 years | 6 years | Bangalore, Chennai |
| Intel Administrator | Windows Administration with strong
knowledge in Active Directory….Currently should be supporting
L3 and above level of administration. Candidate should not be into
Technical Support/Desktop Support or Customer Support role. | 7 years | 5 years | Bangalore |
| Citrix Administrator | Windows Administration with Active
Directory and Citrix sever administration.Currently should be
supporting L3 and above level of administration. Candidate
should not be into Technical Support/Desktop Support or
Customer Support role. | 8+ years | 6+ years | Bangalore , Noida, Hyderabad |
| IT Architect - Citrix | Standardize and consolidate processes to eliminate duplication and improve quality
Assess architectural & functional feasibility/implementation considerations regarding integration of new products/tools,
Develop regulatory and security compliant solutions that adhere to PCI, HIPPA, FDA, State and Federal Regulations,
Provide IBM leadership in the area of server and storage virtualization (Windows, Linux, Unix). Storage knowledge is a must,
Lead tactical discussions with client and account on immediate DR solutions for mission critical applications.
Lead SSO Delivery SMEs to provide integrated and innovative, value add technical solution components, | 12 years | 8 years in Citrix
2 years as Architect | Hyderabad |
| IT Architect - Linux | Total experience - 12 years, 8+ yrs in Linux, RedHat Linux 5 or Suse Linux 10.
Hands on Exp… in Storage products like, SAN, EMC Symmetrix or IBM DS4000/HP – XP12000.
4+ yrs of Exp… in Architectural Role, Involved in Develop and Design Activities, Infrastructure Environment Unix Skills.
Develop regulatory and security compliant solutions that adhere to PCI, HIPPA, FDA, State and Federal Regulations. Standardize and consolidate processes to eliminate duplication and improve quality.
Assess architectural & functional feasibility/implementation considerations regarding integration of new products/tools
Leverage intellectual capital to create solution once, use many times (M)Lead SSO Delivery
SMEs to provide integrated and innovative, value add technical solution components.
| 12 years | 10 years | Hyderabad |
| Delivery Project Executive | Assists the Geo DPE/PE in managing customer satisfaction.
Serves as a single point of contact to the Geo DPE/PE for service delivery.
Ensure CSAT and maintain Green CHIP status.
Ensure relevant governance /interlock with sending/receiving geo service lines.
Review service line performance (overall view) and devise improvement plans as required.
Facilitate a One-Team operation from GTS SD - Facilitate technical support.
Integrate services to meet service level agreements and budgets.
Responsible for service quality, service delivery performance and drives service excellence.
Define, Own Service/Quality Improvement plan.
Lead discussions on operational Issues & ensure resolution of issues.
Ensure Engagement and Transition Activities are completed on time for existing accounts.
Authoring SOW, Periodic review & updates through Change Process.
Synchronization of scope across SOW, OAM and CTM.
Manage the delivery commitments of the GDC according to the contract or SOW (Statement of work).
Own delivering.
Ensure availability of relevant financial interlocks (ICAs) with sending geo and ensure adequacy of funding .
Own cost including annual cost plan negotiations with Sending account DPE /PE.
Ensure accuracy in Billing & reporting - Review, plan & approve infrastructure requirements for account.
Ensures Compliance to all Business Controls activities.
Regular mentoring/ guidance to account-resources on compliance.
Ensure Audit Readiness for Service delivery. Drive/ Manage GSD331 compliance for accounts.
# Infrastructure domain knowledge is essential.
# Project Management Experience is essential, 24 x 7 availability during escalations. | 12 - 14 years | 5+ Years in
Service Delivery experience in Infrastructure domain is mandatory
| Bangalore, Hyderabad,
Chennai, Noida |
| Service Delivery Manager | SPOC for Sending Account team
Deliver on service commitments and participate in account plan/strategy
Handle Operational Issues related
Ensure SLA/SLO attainment as agreed in SOW
Provide leadership and direction to Delivery teams
Ensure continuous communication & coordination with client in the event of Sev 1 or MI
Drive/Manage Crisis Management
Plans , facilitates & coordinates delivery improvement measures (SIPs)
Drive/Manage service quality, performance, and improvement of service delivery processes
Monitors service-delivery performance with established governance
Facilitates Business Continuity for the account during regional/ location outages
Ensuring seamless communications between sending & receiving geo teams
Participate in the Change Control Board and/or change control process as required
Owns Client Satisfaction for Service Delivery
Understand client requirements, business opportunity identification, guidance, support and closure
Own service quality for service provided by the delivery organization
Ensure continuous communication & coordination with client
Drives productivity in coordination with service lines
Review CHIP tool report & prepare G2G plan
Device action plan based on CSAT report
Ensure positive client satisfaction and client relationship is maintained for service delivery
Business Controls and Compliance
Experience and understanding of IBM Internal business controls as well as those standards relating to any customer contracts or agreements. eg: CIRATS,CWP,MAD etc..
Must have demonstrated a good understanding of account business controls requirements (e.g. GSD331, Process compliance).
# Infrastructure domain knowledge is essential , 24 x 7 availability during escalations. | 10 - 12 years | 5+ Years in Service Delivery experience in Infrastructure domain is mandatory.
| Bangalore ,Hyderabad,
Chennai , Noida |
| Incident Manager |
Excellent Communication Skills
Liaise with the Customer as focal point for all major Incidents reported to the Global Delivery Center
Represent the team and IBM India while leading a major incident
Ensure positive Client satisfaction and Client relationship is maintained
Incident Management - Manage service within incident management process
Change Management - Provide support and participate in the Change Control Board and change control process
Develops an understanding of the Clients organizational structure. Able to provide guidance to less experienced team members to ensure the right level of information is provided to the Client
Ensure communications on day-to-day service operations are delivered to appropriate customer staff
Exposure to Major Incidents and sound understanding of the process of Major Incident Process
Be aware and identify breach of practices within the processes and ensure we are aligned to Global Delivery practices
| 10 years | 8 years | Bangalore |
| TADDM Administrator | Responsible for day to day management and maintenance of the TADDM discoveries, dla imports, remedy output feed. Responding to inputs from the Config Management team who will advise of new servers, decommissions, changes that affect Server “CI” estate.
Responsible for ongoing service improvement, making the data in TADDM improve in quality over time. This will involve skills in Windows, Unix, Linux, DB2, and learning basic relevant skills in Domino, Websphere, ESX, Pseries HMC, etc. where there are TADDM Sensors (understanding what the sensors are doing is key to getting the best out of TADDM)
| 4 years | 2 years | Bangalore |
| SAP Basis Admin | Should have minimum 5 to 8 years of SAP Basis experience. Should be expert in OS/DB Migration (Mandatory), Implementing and Upgrade SAP New Dimension Products and having a proficiency to work independently.SAP Netweaver Certification / Migration certification will be an added advantage.
Should have strong experinece on DB2 database administration tasks. Purely a technical role
Should have Experience in :
Landscape design , Implementation , Upgrades, Migration,This role will require you to be accountable for individual, team, operational or departmental results. Drawing from relevant experience, this role will require you to demonstrate professional knowledge and expertise; show the ability to articulate and compare alternative approaches, demonstrate creative problem solving, independently generate solutions using analytical skills and business knowledge; challenge processes and identify improvements; provide technical/operational advice and leadership; work independently; have a positive impact on customer satisfaction and business measurements including cost and expense; have budgetary responsibility and participate in department planning, if required.OS/DB Migration (specifcally Mainframe DB2 to DB2 UDB)
SAP BASIS - ECC x.x
SAP Installations / Upgrades,BW / Potals / APO
DBA (ONLY DB2),Netweaver Components
AIX,Communications - English
| 5+ years | 5+ years | Bangalore |
| AIX SME | 5+ years of AIX System Administration,
Hands on experience in HACMP
VIO Server exp.. LPAR and DPAR | 8 years | 6 years | Bangalore |
| Mainframe Security Admin | ACF2" Mainframe User ID management,Mainframe RACF & ACF2 User ID management admin skills,Min 1 to 4 years of years in relevant skills,Ready for 24/7 Rotational shifts. working for US Customers, Very Good communication skills
| 12 years | 10 years | Chennai |
| IAM Automation Specialist | Design, develop code and document TAM in order to satisfy customer requirements,Maintain the in-scope server information and update ITIM's repository as required,Provide level 2/3 problem isolation, determination and recovery of application software and data. | 6 years | 3 years | Bangalore |
| Project Manager | 8+ years of experience in the IT Field
3 + Years of Project Management experience
Infrastructure domain knowledge is essential.
Project Management of 2 Projects through various stages.
Experience managing multiple projects with competing priorities.
Ability to develop and monitor project schedules and timelines to identify
and meet critical mile stones
Ability to deliver the project on the budgeted cost and track the budget
Ability to create the project documents as necessary to detail.
Ability to do remote project management teams through different geographies.
| 8+ years | 3+ years | Noida |
| Altris Admin | 3+years of experience in windows, candidate should have experience in any of the skill Mirimba
Radia (HP) , SCCM , BigFix , Altiris , SMS , WSCS , Tivoli Software Distribution | 4 years | 3+ years | Hyderabad |
Batch operations
And Production Control | Candidate should be production support, candidate should be from windows & Unix back ground,Should have Operational Knowledge on any of the IBM supported Batch Monitoring Tools like Control M, TWS and AutoSys,Should be able to handle special schedules during Maintanance windows and should be able to assist in Product Upgrades | 5 years | 2 years | Hyderabad |
| MS Exchange | Microsoft Exchange and Active Directory
Antivirus – Trend, Symantec, Microsoft Forefront
Email Archiving software
Product awareness & Third Party Tools
Technology Experience : Sound experience with Windows server Administration
Excellent knowledge on Microsoft Exchange and Active Directory
Troubleshooting and Configuration of Exchange and Active Directory
Sound knowledge of Email client like Microsoft Outlook
Basic knowledge on Mail Archiving software
Knowledge of Server Hardware is required
Understanding of DNS, DHCP, IIS
Sound knowledge on Backup and Restore
Hands-on experience in troubleshooting and configuration of Anti-spam, Antivirus software
Strong in multiple OS - Win2K/Win2K3/XP/Vista
Knowledge of Netmeeting/Terminal Service/RDP
Performance Management & Optimization
Knowledge of Storage and Cluster is preferred
Soft Skills
Excellent Written & Verbal Communication
Excellent Analytical & Virtual troubleshooting skills
Skills to work in team and collaborative environment
Customer/Vendor interaction & co-ordinations
Desirable
MCSE - Messaging
ITIL/Process Exposure
Background Check Requirement:
Includes VERIFICATION of employment, personal background, professional standing, work history and qualifications. Fake, Forged, False information provided in the Background Check Report, the consequence is Termination from Service on Ethical & Integrity Grounds. | 5 years | 4 years | Bangalore , Noida , Chennai |
| Lotus Notes |
Requirements Skills:
• Provide desktop and server support for computer hardware and software experience with Lotus Domino ND6/ ND7 / ND8 Server and ND6 / ND7 / ND8 Notes Client
• Experience with server clustering, troubleshooting and replication
• Have technical knowledge in troubleshooting, integration, and migration of Domino
• Basic understanding of monitoring, metrics and best practices in a complex Domino server and client environment
• Experience with Domino HTTP, SMTP, Clustering, Disaster Recovery, LDAP, Sametime
• Experience with network architectures and hardware platforms
• Team player with good communication skills
• Self-governing, pro-active, agile, works with a minimum of supervision
• Provides first and second level support for resolution of client computer problems and requests
• Ability to troubleshoot problems and take swift corrective action to solve the problem.
• Ability to handle all job duties with minimal supervision or coaching
• Excellent customer relation’s skills and good phone manners
• Prioritize and manage time and requests efficiently
• Able to deal with stressful situations in a courteous and friendly manner
• Excellent attention to detail
Experience & Education:
Bachelors Degree or relevant experience.
Solid knowledge of PC and server hardware and operating systems
Abilities:
• Interact with clients, team members, and other employees in a courteous, respectful, and business-like manner
• Ability to manage multiple tasks at one time
• Ability to work independently as well as working on project teams
• Able to assess and understand needs and problems and follow up on these in a timely manner
| 5 years | 4 years | Bangalore , Chennai |
| Siebel Admin | Job Title: Siebel Administrator
Skillset:Siebel 8 , AIX,Oracle,OBIEE,UCM
Years of Experience:3 yrs for Level 1
3-5 Yrs for Level 2
5-8 Yrs for Level 3
Experience:
.4-9 years of core Siebel experience.
•Experience with Siebel Server Administration, Siebel Tools, and Siebel Data Modeling
•Strong background in Siebel architecture internals
•Experience with Siebel 8.1.
Competencies/Skills:
•Expertise in Siebel Administration under AIX environments
•Understanding of analytics and resonate functionalities
•Expertise with configuring and customizing user interfaces.
•Experience with Workflow Manager
•Expertise in Unix shell scripting and vi editor.
•Experience in networking, database, and LDAP
| 4 years | 3 years | Bangalore |
| SAP Basis Admin | Should have minimum 5 to 8 years of SAP Basis experience. Should be expert in OS/DB Migration (Mandatory), Implementing and Upgrade SAP New Dimension Products and having a proficiency to work independently.SAP Netweaver Certification / Migration certification will be an added advantage.
Should have strong experinece on DB2 database administration tasks.
Should have Experience in :
Landscape design , Implementation , Upgrades, Migration,This role will require you to be accountable for individual, team, operational or departmental results. Drawing from relevant experience, this role will require you to demonstrate professional knowledge and expertise; show the ability to articulate and compare alternative approaches, demonstrate creative problem solving, independently generate solutions using analytical skills and business knowledge; challenge processes and identify improvements; provide technical/operational advice and leadership; work independently; have a positive impact on customer satisfaction and business measurements including cost and expense; have budgetary responsibility and participate in department planning, if required.OS/DB Migration (specifcally Mainframe DB2 to DB2 UDB)
SAP BASIS - ECC x.x , SAP Installations / Upgrades , BW / Potals / APO , DBA (ONLY DB2)
Netweaver Components , AIX , Communications , English | 5 years | 5 years | Bangalore |
| DB2 UDB DBA | Database fundametals (architecture,Threads/process, Instance, Database, tables, row, Tablespace, Containers, SMS, DMS) , New features in the available DB2 UDB edition ( e.g. New features in V9, V9.5, V9.7, V9.8) , Automatic Storage setup , Table partitioning ,
STMM ( How to enable and disable, how to see if it's working fine) , Automatic database maintenance , SQL and Q Replication concepts , HADR setup and it's monitoring
Backup and recovery at advanced level( recovering dropped table, rebuilding a database, cross node recovery) , Database partitioning feature and how to implement
HACMP , Configuring TSM for a database , Configure database for archival logging , Incremental backup and restore , Database upgrade/migration , Install Fixpack and rollback in minimum time , Enable Deep Compresssion , Offline and online reorg recovery from a database failure , Work with PMR support on crtical issues , Advance locking concepts (resolve locks and dealocks, should be able to suggest methods to resolve deadlocks) , Query Tuning , Scripting , Federation setup , Diagnosting and trouble-shooting concepts
Database House keeping Acitivity
| 5 years | 5 years | Bangalore |
| Sybase DBA - JRSS | Support the product, which may include: -Identify problems related to installation, update, configuration, operations or performance -Resolve problems -Advise on potential resolutions and their implementation -Implement suggested resolutions to the satisfaction of the customer. Bangalore/Chennai
Assist with Hardware / Software planning
Install (or provide installation instructions to Server team) database software.
Support DBMS Software (Upgrades / Fix packs / Security Patches)
Install and maintain related database management tools
Manage DBMS Server Communication Parameters (i.e. TCPIP, Service Name, configuration parameters, named_pipes, DDCS, net8, sqlnet, etc.)
Create Physical Database
Provide input to Data modeling / Design Logical Database (i.e. DDL)
Make recommendations / suggestions on DBMS design
Implement recommended configuration for higher availability
Execute object DDL to create database objects (i.e. tables, indexes, packages, etc)
Move database objects between physical structures (i.e. development to production)
Execute DBMS system tasks to manage application database objects
Comply with customer and IBM Security Standards.
Create / Initialize database security roles
Maintain database security accesses at database and object level
Setup and retain exclusive use of DBMS System Administration ID & privileges
Manage database availability and resources.
Perform remote Database administration.
Manage Database Space (allocated and used )
Manage Database Transaction Logs ( active and inactive )
Manage physical DBMS configuration
Manage and perform physical database maintenance (including running of appropriate utilities, jobs, scripts)
Manage job scheduler for database maintenance jobs.
Monitor size of the physical database objects.
Perform database reorganization to improve performance, reclaim space etc.
Provide input to planning and implementation of database data loads/exports/imports strategy
Provide 24x7 DBMS support for production servers or as required by SLA
Perform database monitoring using agreed upon enterprise level tool
Provide input: Database Capacity and Performance Planning (objectives, growth expectations, etc )
Monitor physical DBMS for performance and capacity requirements.
Plan and implement physical DBMS performance improvements (i.e. resize logs, modify DBMS configuration, modify physical layout, etc ) to meet objectives
Recommend operating system tuning to address DBMS performance issues
Implement Physical Database changes in support of normal data growth.
Provide input: Analyze and Perform SQL Query Tuning
Utilize appropriate Problem Management Processes and Tools
Management and resolution of DBMS problems
Manage DBMS error logging
Report problems and communicate with DBMS vendor and DBMS-tools vendors for support.
Participate in incident reviews as required.
Provide input for Database changes in support of major application or logical database design changes.
Build and Execute Physical Database changes in support of major application or logical database design changes.
Provide time estimates for database related tasks within project plans
Assess all changes for technical impact and sign-off changes.
Management of database changes.
Utilize appropriate Change Management Process and Tools | 5 years | 5 years | Bangalore , Chennai |
| Oracle DBA | Required Tech Skills
Basic SQL and PL/SQL knowledge ,Excellent in Oracle RDBMS architecture concepts
Usage of data dictionary views , Expert in database administration (undo, redo, space, memory management) , Expert in install, upgrade and patching , Expert in database performance tuning , Expert in troubleshooting issues , Advanced Backup and recovery using RMAN , Preparing and reviewing complex change plans , Expert in database performance tuning , Good knowledge of Unix and shell scripting , Expertise in administering RAC/ASM OR Dataguard , Handling database Corruption issues
14.Implementing Best practices Performing technical deep dives
General Requirements :
RCA preparation , Mentoring and upskilling DBAs , Contributing in technical initiatives
Desirable:
Oracle Certification (OCM, OCE) , Working Knowledge of 11g , Use of problem and change management tools , Installing, Configuring and troubleshooting RAC, Dataguard, Replication
| 6 years | 5 years | Bangalore , Chennai |
| SQL DBA | Work Experience in SQL Server 2000, 2005 and SQL Server 2008.
Should be willing to work in shifts.
Should have strong communication skills and experience in handling bridge calls.
Relevant Experience should be more than 4 Years.
Should have worked in Database Refresh Scenarios and Orphan Users.
Should have experience in troubleshooting database Connectivity & network related Issues.
Should have experience in troubleshooting database performance issues and query tuning.
Should have worked in High Availability Features like Log Shipping, DB Mirroring and Replication.
Should have hands on experience in Database Clustering.
Experience in patching SQL Server is mandatory. Experience in Installation of SQL Server would be an advantage.
Experience in ITIL would an added advantage.
Should have understanding about the database audits. | 5 years | 5 years | Bangalore , Chennai |
| Weblogic Admin | Installing and configuring Weblogic in Silent and console mode Installation
Creating new domain, Managed instance and Node manager & Deploying the application with Weblogic deployment utils
Configuring security roles and external LDAP server for weblogic security
Experience and understanding of integrations Weblogic with MQ/DB2/Oracle
Writing shell script for staring and stopping Weblogic admin and Managed server & able to understand / write simple Scripts with WLST, Bash, Perl, Awk, Sed
Administrative skills on OS
Integrate and communication with Webserver in multihomed environment
SSL configuration (including CA certificate installation)
Knowledge on Weblogic security like Embedded Ldap and External Ldap server
Experience in Weblogic performance monitoring / tuning and optimization/capacity planning
Knowledge of Java/J2EE with some development experience
To interpret JVM logs, Trace logs, GC, native logs, java core, threaddumps
Creating Multipools
| 5 years | 3 years | Chennai |
| Websphere Admin | Hands on L2 experience with WebSphere ND
Ability to install and deploy large WebSphere infrastructures across Datacenters.
Proven experience in supporting large scale WebSphere infrastructures with multiple middleware products
Experience and understanding of integrations websphere with MQ/DB2/Oracle
Experience in supporting WebSphere on AIX or other UNIX flavors
Knowledge on Perl / Unix shell and wsadmin based scripting
Experience in architecting / designing high available WebSphere infrastructure
Knowledge of WebSphere Security Framework
Experience in WebSphere performance monitoring / tuning and optimization/capacity planning
Knowledge of Java/J2EE with some development experience
Automating Enterprise application installations and resource configurations using jacl/python scripting
Exposure to WebSphere Extended Deployment would be a plus.
Experience supporting WAS on z/OS is a big plus.
| 5 years | 3 years | Chennai |
| MQ Admin | Installation & Configuration of MQ v5.3, v6.0, v7.0
nstallation & Configuration of Message Broker v5.0, v6.1, v7.0
Support Day to Day Administration Needs of pool accounts
Troubleshoot Infrastructure and Application issues related to MQ/MB
Perform MQ/MB Performance Monitoring and Tuning
Facilitate Migration of MQ from v5.3 to v7.0
Facilitate Migration of MB from v5.0 to v7.0
Provide infrastructure consulting and support to application development teams
Architect/design HA for MQ and MB
Design and Implement security aspects related to MQ (OAM, SSL) and MB (SSL, ACL)
Own/Prepare Root Cause Analysis for Major incidents/problems
Assist the team in identifying issues and in preparing Root Cause Analysis for Major incidents/problems.
Architect/Design Clustering, Work load balancing in client environment.
Educate the team on new releases of the product
Assume additional responsibilities as assigned
Conduct Product specific Trainings at department level
Able to welcome, learn and adopt new tools/technologies within MIM domain
Result oriented attitude - Involve in department level activities like DPP, Automation
| 5 years | 3 years | Chennai |
| WAS ZOS | Person able to perform WebSphere Application Server administration tasks, perform Problem Determination and Problem source identification (PD/PSI), perform backup and recovery of the EAR files, and system configurations. Able to perform installation, configuration, tuning, and upgrades and migrations of different versions. Provide support on Multiple platforms and environments. Some experience with MQ/Message Broker and Portal Server is desirable.
Experience with WAS on Zos is mandatory and the candidate should be well versed with the below items.
1.Controller
2. Servant
3. WLM
4. PMR
5. Sysplex
6.CICS, Db2, IMS
7. Zos related tools like Mainview, Omegamon, | 5 years | 3-5 years | Bangalore , Hyderabad |
| TSM | 18 months of TSM infrastructure experience
Proficient of TSM Architecture, TSM DB, Log etc
A better knowledge on TSM Server and Client Options
Exposure to DRM implementation and management.
Exposure to LAN Free Backup implementation
Proficient in TSM Housekeeping tasks, migration, Stgpool mgmt, Collocation, Tape Reclamation
Proficient in Policy mgmt, Media Mgmt, Device/Tape Library mgmt (including OS level command).
Knows well about different TSM Client Interfaces
Should independently plan and implement Backup binding/rebinding concept
Knows at least one TDP tool.
Should independently handle Daily Reporting, Event and Error Reporting.
Familier with SQL queries for TSM reporting
Familier with Image backup
Familier with Multisession Client transaction.
Familier with Adaptive subfile and Journal based backups
Should independly handle backupset planning and implementation
Should independly handle TSM include/exclude, backup scheduling etc.
Should be able to support on TSM Client configuraion, troubleshooting and point-in-time restores.
Should have OS level knowledge.
Should be able to write OS level scripts for TSM server automation
Should have knowlegde on TSM Server security
Should have knowlegde on TSM Server Lincensing requirement.
Should have Enterprise Management Concept.
Should have handled TSM Import and Export independently | 5-8 years | 4 years | Bangalore , Noida |
| IBM SAN | To provide 3rd level Storage Management services and product support for various IBM Total Storage Solutions across various accounts. Duties include;
Maintain and Manage various storage solutions.
Provide 3rd level technical support, guidance and direction for products supported.
Analyse and resolve escalated problems.
Ensure integrity of supported environment.
Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
Manage and resolve problems identified by sys admins or monitoring software
Work with change and problem management tools
Hardware /software fault detection and vendor liaison
Liaise with customer accounts as required
Analyse and resolve escalated problems within target.
Investigate, identify and document proposals that will improve application recoverability.
Document and implement changes to technical standards as required.
Change and problem management targets are exceeded
Ensure that customer satisfactory levels are exceeded"
3+ Years of experience required
Has applied knowledge in the Administration of HP/ Solaris / AIX Unix systems in a large commercial environments
Has applied knowledge of SAN, and various EMC products - namely Clarion, Symmetrix and DMX.
Provide recommendations to improve the SAN infrastructure, and address/lead critical issues and root cause analysis
Proven track record in the implementation and execution of documented support processes and can direct others in same.
Has applied knowledge in the administration of windows NT/2000 and Linux systems
Technical Skills
Has exposure to McData Fibre Channel Switches, Brocade Swiitches, Cisco Switches.
Has worked on Navisphere Manager, EMC Symmetrix CLI ( Solutions Enabler ), EMC Control Centre ( ECC ).
Is proficient with viewing Symmetrix configuration data using Solutions Enabler and ECC.
Proficient with daily tasks which include lun mapping and masking, setting symmetrix port flags.
Has exposure to EMC Timefinder and SRDF environments. Proficient in BCV sync / split processes and RDF1 / RDF2 sync / split.
Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failures.
Comfortable in opening cases with EMC and driving them to closure.
Has worked on various Volume Management software's like AIX LVM, HP LVM, and Veritas Volume Manager.
Non Technical Skills
Must have excellent team working skills balanced with ability to work alone and a positive attitude.
Ability to quickly assimilate technical and non-technical information.
Fluency in English is mandatory, both written and verbal.
Desire to obtain formal certification in product set supported. | 3-8 years | 3 years | Bangalore , Noida |
